Our return policy allows you to return items within 30 days of purchase, provided they are in their original condition. Please check our full policy for more details.
No, at this time we do not accept international orders.
We begin processing orders as soon as we receive them, so we may not be able to make changes. But, you are welcome to use the MyAccount page to send us a cancellation request. We’ll do our best to fulfill your request.
Our order process is simple and straightforward. Once your order has been placed online, an order confirmation page will immediately appear on the screen and display your order number.
We encourage customers to explore our website and place their orders online. It’s quick, easy and convenient. For those who need a little extra help, we are happy to guide you through the online ordering process. Please call us at 855-4TIMKEN (855-484-6536) for assistance. Our customer service team is available Monday – Friday from 8:00AM to 4:30PM Central Time.
Orders will either originate from our local warehouse or be drop-shipped directly from the manufacturer depending on product availability. Our supplier network maintains several warehouses nationwide and most ship the same day or within 24 hours.
We sell only new Timken items, which were purchased by us from one of Timken’s manufacturer distribution centers.
If an order has an unexpected lead time that exceeds two weeks, we will notify you via email requesting guidance on how to proceed. Simply click on the button contained within the email to cancel or approve your order. We will need your approval within 48 hours to keep the order active. To manage lead time, we suggest using expedited shipping.
If an item is in stock, it will usually ship within 24 hours after an order is placed. If you are trying to meet a specific deadline, please call us at 855-4TIMKEN so we can check stock before your order is placed.
We do not have a plant in Mexico, however some of the manufacturers we work with might have. If you need to learn the Country of Origin of an item, please request it on your RFQ.
In very rare instances, prices may be subject to change after an order is placed. You will be notified via email about the inaccurate price and any new charges are put on hold pending your approval. We will also attempt to contact you by phone if you do not respond to our emails. The new charge amount will need to be approved within 48 hours to keep the order active.
If you live in or ship to the State of Iowa, Minnesota, N. Dakota, S. Dakota, or Wisconsin, we are required to collect sales tax on your order. If you are a reseller, you may qualify for a resale exemption (which removes the requirement to pay sales tax) if you have a valid seller’s permit and can provide an IA, MN, ND, SD or WI or Multi-jurisdiction resale certificate.
Orders are charged within 24 hours after an order is place regardless of ship date.
In-stock usually ship within 24 hours after an order is placed. If your item cannot be shipped within a 2-week timeframe, we will let you know via email. Simply click on the button contained within the email to cancel or approve your order. If we do not hear back within 48 hours, the order will be cancelled.
We accept all major U.S. credit cards (Visa, Mastercard, Diners Club, Discover, American Express).
If you received a defective product and would like to file a warranty claim with the manufacturer, please initiate the claim from the MyAccount page.
Yes. Order Acknowledgement is emailed immediately to confirm we have received your order. Order Confirmation is sent within 24 to 48 hours of order to confirm shipping origin and ship date. Tracking details are emailed with a linkable tracking number for your order, if available.
Call us at 855-4TIMKEN and we will email you a quote. The quote will contain a link that will allow you complete the checkout process online.
We offer discounts on eligible orders.
Provide your UPS account number for parcel shipments. For larger LTL shipments, specify your preferred carrier and account number. We will make every effort to ship per your specification.
Yes, most of the time. We ship out of multiple warehouses in the United States, in multiple states across multiple time zones. By the time an order is placed, a warehouse may already be closed for the day. If you would like to place a “rush order” items you need right away, call us at 855-4TIMKEN. We may be able to ship inventory out from a different warehouse to help meet delivery deadlines.
Industrial-supplies.com tries to ensure the safe delivery of every package in a timely manner. If you choose our Free Ground Shipping, we reserve the right to use whatever carrier we think is best suitable for fulfillment of the order. For this reason we might choose different carriers depending on the various circumstances connected to an order.
We ship about 80% of the packages below 70 lbs via UPS Ground or SpeeDee Ground; we may also use FedEx Freight, LTL or other local partners. If you don’t choose our free ground shipping, you can use any prepaid & add option displayed on our website.
We offer free shipping on most of our products for orders subtotaling at least $100. Items that qualify for free shipping will have the free shipping icon prominently displayed on its product detail page.
If you believe you have been billed in error, please contact Customer Service at 855-4TIMKEN.
Registered users can apply for credit by requesting a Credit Terms Application
To access it, you must register an account first. After registration, visit the ‘About Us’ page for ‘Credit Terms’ instructions.
For any other questions you might have:
Email us at timken@industrial-supplies.com.
We offer our lowest prices online and do not offer additional discounts based on reseller or government status. However, we will consider additional discounts for orders exceeding $10,000 USD.